In this Ebook You Will Discover...
You can never compete on price....
For most small business owners, you cannot rely on pricing alone to win customers because there is going to be someone else down the road who will beat you on it. So what is your best defence strategy on defending yourself against discounters? Customer service! Learn all the things you need to know in this book!
What's the blowback of giving poor customer service?
Do you know that for every customer complaint that you get, there will be an average of 24 of other unhappy customers who has left your business? More importantly have you wondered how many of these unhappy customers have told their friends? Learn it all in this book and how to prevent that from happening in the first place!
Learn the art of handling unhappy customers with 3 simple questions.
Have you been in awkward situation when an unhappy customer comes up and confronts you? Tongue tied? There are 3 simple questions you can learn to ask to deal with any difficult customers and an extremely high success of winning them back. Learn the secret now as we reveal all in this book!